{"id":18055,"date":"2023-02-15T03:09:11","date_gmt":"2023-02-15T03:09:11","guid":{"rendered":"https:\/\/www.jcrisare.com\/?page_id=18055"},"modified":"2023-02-15T03:10:29","modified_gmt":"2023-02-15T03:10:29","slug":"store-policies","status":"publish","type":"page","link":"https:\/\/www.jcrisare.com\/about-silver-orb-books\/store-policies\/","title":{"rendered":"Store Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18055\" class=\"elementor elementor-18055\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53d853f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53d853f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b7f1d6\" data-id=\"1b7f1d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02ae26a elementor-widget elementor-widget-heading\" data-id=\"02ae26a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Online Store Policies<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-560aea7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"560aea7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b06e13d\" data-id=\"b06e13d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f87e4d elementor-widget elementor-widget-heading\" data-id=\"9f87e4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">JCrisare.com's Return Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca59711 elementor-widget elementor-widget-text-editor\" data-id=\"ca59711\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div id=\"shopping-why-was-my-order-cancelledbackordered\" class=\"answer collapse in\"><div id=\"shopping-what-is-your-returns-policy-and-when-will-i-receive-credit-for-a-return\" class=\"answer collapse in\"><p>Digital Content is unable to be returned. This includes, but is not exclusive to, eBooks, audiobooks, and Deluxe eBooks.<\/p><p>If you would like to return a print book or other physical merchandise, please contact customerservice@jcrisare.com for detailed directions.<\/p><p>Refunds will only be issued for new merchandise ordered directly from JCrisare.com and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.<\/p><p>A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the above conditions.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-575462b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"575462b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad09d99\" data-id=\"ad09d99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3038ea4 elementor-widget elementor-widget-heading\" data-id=\"3038ea4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I Cancel My Order?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c34c54 elementor-widget elementor-widget-text-editor\" data-id=\"8c34c54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"shopping-can-i-change-or-cancel-my-order-once-it-has-been-submitted-2\" class=\"answer collapse in\"><p>To cancel your order, you need to reach out to our Customer Service team. Please email your order number to <a href=\"mailto:customerservice@jcrisare.com\">customerservice@jcrisare.com<\/a> and request a cancellation.<\/p><p>If you do not have your order number, please let us know the method of payment, title of the book, and your complete shipping address for the order.<\/p><p>Note: <em>If an item is already in process or has been shipped, we may not be able to cancel your order.<\/em><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c3a3d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c3a3d3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78361e1\" data-id=\"78361e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e68a07 elementor-widget elementor-widget-heading\" data-id=\"6e68a07\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Was My Order Cancelled?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ff3431 elementor-widget elementor-widget-text-editor\" data-id=\"9ff3431\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"shopping-why-was-my-order-cancelledbackordered\" class=\"answer collapse in\"><p>Although we may try to contact you by phone or email regarding payment status, we reserve the right to cancel or place a hold on any transaction without further notice. Common reasons for hold or cancellation are:<\/p><ul><li>your billing and shipping addresses could not be validated<\/li><li>your backorder request expired<\/li><li>your payment could not be validated in preparation for shipment<\/li><\/ul><p>For more information about the status of an order, please send an email (including your order number) requesting a status update to <a href=\"mailto:customerservice@jcrisare.com\">customerservice@jcrisare.com.<\/a><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-016a6f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"016a6f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0549624\" data-id=\"0549624\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53c33c4 elementor-widget elementor-widget-heading\" data-id=\"53c33c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if my package contains damaged, incorrect, or missing items?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-746226e elementor-widget elementor-widget-text-editor\" data-id=\"746226e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"shopping-why-was-my-order-cancelledbackordered\" class=\"answer collapse in\"><div id=\"shopping-what-is-your-returns-policy-and-when-will-i-receive-credit-for-a-return\" class=\"answer collapse in\">Please email customer services at <a href=\"mailto:customerservice@jcrisare.com\">customerservice@jcrisare.com<\/a> with your order number and a description of the damaged, missing or incorrect items.<\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online Store Policies JCrisare.com&#8217;s Return Policy Digital Content is unable to be returned. This includes, but is not exclusive to, eBooks, audiobooks, and Deluxe eBooks. If you would like to return a print book or other physical merchandise, please contact customerservice@jcrisare.com for detailed directions. Refunds will only be issued for new merchandise ordered directly from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":18019,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/pages\/18055"}],"collection":[{"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/comments?post=18055"}],"version-history":[{"count":7,"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/pages\/18055\/revisions"}],"predecessor-version":[{"id":18062,"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/pages\/18055\/revisions\/18062"}],"up":[{"embeddable":true,"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/pages\/18019"}],"wp:attachment":[{"href":"https:\/\/www.jcrisare.com\/wp-json\/wp\/v2\/media?parent=18055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}